Bakcell - leader for number of responses to customer questions in social media

Photo: Bakcell - leader for number of responses to customer questions in social media / IT

Baku, Azerbaijan, Aug. 7

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Bakcell, the first mobile operator and the leading mobile internet provider of Azerbaijan, has been awarded with the 'Socially Devoted' certificate, based on rate of responses to the customer questions in Facebook social network, the company said on Aug.7.

Socialbakers, a well-known company engaged in monitoring social network activities of large companies all over the world by means of a special analytics platform, has reviewed the Facebook activities of Azerbaijani companies during the second half of 2014.

Thus, one of the highest rates (97 percent) of customer inquiries answered on official Facebook pages of Azerbaijani companies belongs to Bakcell. This is the highest result in the country.

It should be mentioned, that only 5 percent of Facebook pages owned by the companies around the world are being awarded with the 'Socially Devoted' certificate.

Social media is one of the most important communication means of Bakcell, in terms of more efficient delivery of information about products and services to the wide customer audience, as well as providing response to the customer questions. The company has official pages, functioning in most of the popular social networks.

Bakcell, the first mobile operator and the leading mobile internet provider of Azerbaijan, offers a variety of products for modern mobile communications customers. Bakcell provides class leading 3G mobile internet experience in the country under the Sür@ brand name.

As one of the largest national non-oil investors, Bakcell today continues making large investments in the economy of Azerbaijan through its investments in state-of-the-art telecommunication technology and its people who service our customers.

Bakcell's network covers more than 99 percent of the population and 93 percent of the land area of the country (excluding occupied territories). Bakcell is a leader in innovation and it focuses on bringing the best of the mobile internet to Azerbaijanis through new partnerships and its Sür@ services.

For more information about Bakcell products and services, please visit www.bakcell.com or call 555.

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