Baku, Azerbaijan, Aug. 21
Trend:
Azercell Telecom - the leader of country's mobile market is the first among local brands to reach 89% response rate to the inquiries of its subscribers via the Twitter social network. Based on the information released by Socialbakers company Azercell attained another success, according to a message from the company.
"We would like to remind that back in 2012 Azercell was the first among local companies to receive verified status for its Twitter account. Currently Azercell has over 46,000 followers and this number itself makes the Company number one among the mobile operators of Azerbaijan," Azercell said.
Note, that Azercell set another record by reaching 100 percent for responding to the inquiries of subscribers through its official Facebook page.
We would like to inform, that in 2012 Azercell became the first mobile operator in the country awarded with the certificate by the "Socially Devoted" for prompt responses to the customer inquiries. To get a certificate a company should demonstrate high level of response index to the daily growing inquiries of the page fans. Along with big number of users, Azercell is also leading for several years for the active use of the page by the fans.
We would like to remind that Azercell was the first mobile operator launching its official pages in the leading social networks, as well as offering online customer service. This was aimed at maintaining a closer link with the customers, prompt releasing the information on innovations. Thanks to this approach Azercell subscribers got an opportunity to enjoy 24/7 high-quality service by using features of six different social networks: Facebook, Twitter, Disput.az, Google+, YouTube and Instagram. Questions raised by the subscribers through these social networks are replied to within a few seconds.
Along with its leadership in the filed of telecommunications, Azercell also aspires to be the first in other innovative areas, as well as offer its subscribers an access to the latest technologies.
Azercell Telecom LLC was founded in 1996 and since the first years sustains a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 Customer Care, full-time operating Azercell Express offices, mobile e-service "ASAN imza" (ASAN signature) and others. With 51% share of Azerbaijan's mobile market Azercell's network covers 99,8% of the country's population. By the end of 2013 the number of Azercell's subscribers reached 4,5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network - LTE in Azerbaijan. The Company is the leader of Azerbaijan's mobile communication industry and the biggest investor in the non-oil sector. Azercell is the part of the TeliaSonera Group of Companies, which has subsidiaries in 17 countries with total number of 186 million subscribers and 27 thousand employees.