Baku, Azerbaijan, May 17
Trend:
Nar known for providing full range of customer services through social networks, continues to provide high-quality, operative and full customer service through social media.
Thus, the mobile operator responds to absolutely all requests made through social networks. Over the first quarter of 2019, more than 25% of social network requests were answered within 1 minute, and up to 53% in 10 minutes. In general, the requests received in all the social network pages of Nar were answered within 8 minutes. “Socialbakers” international survey, which has taken into account the best quality customer service of the mobile operator, awarded the "Socially Devoted" certificate to the Nar’s Facebook page. Thus, according to the results of the monitoring conducted by this organization in the first quarter of 2019, Nar has responded to 100% of the requests submitted to its Facebook page.
Nar subscribers can address their questions via Facebook, Twitter and Instagram, as well as email and online chat and receive a response from the social media team of the mobile operator within a short time. By means of social networks the subscribers can get detailed information about balance, troubleshooting network/internet problems, changing tariff, internet package renewal, detailed information on incoming calls and messages, technical problems, discount campaigns, participation in competitions and events, etc. It should be noted that Nar is the first telecommunications company to provide full customer service through social networks.
More detailed information about the mobile operator’s customer services can be found at nar.az website.
“Azerfon” LLC (Nar brand) has started its operations on March 21, 2007, and within a short period of time became one of the leading companies of the telecommunications and mobile communication industry of Azerbaijan. The Nar brand name was selected as the symbol that resembles the cohesion of the rich cultural and historical heritage of Azerbaijan with the modern life. Being the first operator in the country to introduce the 3G technology, Nar provides the customers with a wide 4G network coverage. With a large network of over 7400 base stations, covering 97% of the country’s territory (except for occupied territories), Nar provides more than 2.2 million subscribers with the high quality services.