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Azerbaijani leading private bank to completely automate customer service process

Business Materials 5 February 2015 16:42 (UTC +04:00)

Baku, Azerbaijan, Feb. 5

By Azad Hasanli - Trend:

PASHA Bank plans to fully automate the customer service process within the new strategy for 2015-2017, head of PASHA Bank department for legal and organizational issues Shirin Aliyeva told Trend.

"The bank plans to develop mobile banking and electronic customer service in different areas in accordance with international practice," she said.

As PASHA Bank positions itself as a corporate bank on the market, it will continue developing in this direction.

She said that the investment banking is other direction of its activity.

"The company's internal service, engaged in investment banking, is well developed, so there are great goals," she said.

She said that the development of HR-resources is a priority of the current three-year strategy.

"We have a fairly transparent system of recruitment, staff and activity assessment," she said. "We plan to continue developing human resources."

Aliyeva said that the bank is practicing the so-called "succession planning". Each employee has own vision of the position he wants to take in the future and the person he wants to see in his post.

"This is not so widespread on the domestic market," she said. "But there is such a practice in our bank. Every chief must train at least two employees who can replace him at any time. This system must be further developed."

In 2014, the assets of PASHA Bank OJSC increased by 82.7 percent and reached 1.287 billion AZN.

The bank's loan portfolio increased by 60.4 percent and amounted to 545.2 million AZN compared to the same period in 2013, deposit portfolio increased by 2.8 times - up to 657.47 million AZN. The total amount of deposits of physical entities in PASHA Bank at the end of last year amounted to 195.2 million AZN (at a growth of 64.5 percent).

During the year, the total capital of PASHA Bank increased by 46.7 percent and amounted to 340.1 million AZN.

PASHA Bank is a leading corporate bank in Azerbaijan. Established in 2007, it provides a range of corporate banking services including: loans, securities, asset management, and treasury services. PASHA Bank employs circa 300 people across its head office and 9 branches and was declared 'The Best Investment Bank of Azerbaijan' by the Europe Banking Awards 2011, 2012 and 2013, and 'The Best Private Banking in Azerbaijan' by World Finance in 2013.

PASHA Bank is a part of PASHA Group, a major investment-holding group in Azerbaijan, which also includes significant assets in insurance, property development, production of construction materials, tourism and other businesses. Kapital Bank, one of the largest retail banks in Azerbaijan, is also owned by PASHA Group.
The official exchange rate is 0.7844 AZN/USD Feb. 5.

Edited by CN

Follow the author on Twitter: @AzadHasanli

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