BAKU, Azerbaijan, Dec. 8
By Nargiz Sadikhova - Trend:
Development Bank of Kazakhstan JSC (DBK) has completed the first stage of introducing the BPM system into operation, as well as online service for its customers, Trend reports citing DBK.
Since 2019, the Bank has been actively working on the digital transformation of both internal and external business processes, the goal of which is to increase the transparency, quality, and speed of service provision.
In the context of quarantine restrictions, work on digitalization of activities was accelerated and now Development Bank is able to provide the required level of lending, and maintain its leading position in the market.
This year, the implementation of the first stage of the automated business process management system is being completed, which allowed the Bank to provide services online and eliminate the need for the borrower's personal presence in the lending process.
As part of the first stage of the implementation of the automated management system, the Bank carried out a complete reengineering of the business processes of its core activities.
Since May 2019, 100 percent of the Bank's employees have been using an electronic digital signature (EDS) to conduct office work. The main business processes were revised and transferred from the Lotus electronic document management system and paper regulatory procedures to a new BPM platform with automated business processes.
This made it possible to develop and implement an external interface for communication with clients - CRM (Client Relation Management). For the convenience of potential clients of the Bank, the CRM system digitized the process of accepting documents, signing electronic agreements, as well as notifications at each stage of the application consideration.
BPM system allows the Bank's employees to work from anywhere in the world while having at hand all the tools necessary for work and access to all information systems of the Bank through secure communication channels. Now, BPM has completed the internal processes of the Bank in the following areas: investment projects, export operations, calculation of provisions for portfolios, interbank lending, financing of subsidiaries and human resource management, and compliance.
CRM system is a proprietary development of the employees of the Information Technology Department (DIT) of DBK and is also supported by specialists from the Information Systems Development Department. As for the BPM system, it is built on the SimBase platform of the Latvian company Simurg. Throughout the year, the bank's employees have been optimizing and developing business processes in accordance with international standards, and to this day they are continuously testing the BPM system.
By 2021, it is planned to automate auxiliary processes (back office) and further develop the CRM system. With the support of relevant ministries and after making amendments to legislative acts, DBK is ready for a full transition to electronic document management and work in the "paper-free" format. The goal of the transition is to increase the transparency, quality, and speed of service delivery.
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