Azersun Holding introduces system of operative communication with clients

Azerbaijan, Baku, June 3 / Trend U. Ismayilova /

Azerbaijani biggest producer of food Azersun Holding will improve system of services for clients, Azersun Holding clients' services department head Shamil Kerivov said at the press-conference on June 3.

"The company introduces new three-digital prefix number for clients - 120, Kerimov said.

Thus, 120 is free service not for Baku's consumers but for all regions of the country, he said. Call-center will receive not only complaints but proposals of each consumer of Azersun Holding.

Each appeal will be thoroughly analyzed and solved shortly. Employees of Call-center will answer questions of consumers and give necessary advice.   

One of important problems of Azerbaijani consumer is poor development of appeals with complaints, Azersun Holding department on community and social projects Afiq Safarov said. 

"The company has seven-digital number for complaints and proposals before introduction of 120. But statistics demonstrated that roughly 10 people of 100 apply to the company with requirements," Safarov said.

The company intends to develop culture of communication with consumers and develop relations between producers and consumers more effectively and clear, he said.

Call-center will try to reply each consumer rapidly. If a consumer fails to contact operator because of busy line, this call will be registered in E-memory for further research, Safarov said.

Number 120 is indicated in all products of Azersun Holding to propaganda Call-center, as well as receive appeals from Baku and regions of the country," Safarov said. 

Group of companies Azersun Holding was established in Azerbaijan in 1991. Presently, the company is leader in food production, trade and agriculture in Azerbaijan.  

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