Kazakhstan to greatly increase level of automation of public services
BAKU, Azerbaijan, Sept. 22
By Nargiz Sadikhova – Trend:
The level of automation of public services will be brought up to 90 percent in Kazakhstan in 2020, "Zerde" National Infocommunication Holding" JSC, responsible for the implementation of the Digital Kazakhstan state program, told Trend on Sept. 22.
“One of 17 tasks of the Digital Kazakhstan program is to increase the digital literacy of the population,” the holding said.
"Besides providing rural settlements with broadband internet, solving of this problem will reduce the digital inequality among different categories of the population,” the holding said. “For example, it is planned to achieve a level of digital literacy of the population up to 83 percent within the state program in 2022."
“Presently, business training is being conducted in the country,” the holding said. “Thus, the basics of doing business, including the use of digital services, are planned to be taught.”
"The digital literacy training courses are being held in the following five competencies, namely, basic digital skills, skills in using open government, e-commerce, e-government, information security, to increase the digital literacy of the population,” the holding said.
All these factors affected the activity of citizens in the use of digital technologies. In turn, thanks to the digitalization of processes and the transfer of services to e-format, 82 percent of public services were automated and more than 54 million services were rendered in e-format in 2019.
"It is planned to bring this figure to 90 percent in 2020,” the holding said. “Moreover, more than one million users have been registered in the launched E-services mobile application to simplify the process of getting the services. The application has an opportunity to store the digital documents. After the new law "On Digital Technologies" enters into force, the status of these documents will be equated to paper originals.”
During the state of emergency in the country, introduced as part of the fight against the spread of coronavirus infection, the measures were taken to obtain an electronic digital signature remotely.
"Today, about 650,000 citizens have received an electronic digital signature remotely,” the holding said. “Moreover, citizens also have the opportunity to receive this service through the E-gov mobile application. Some 60 types of popular services, as well as "digital documents" of a citizen are now available in this application."