BAKU, Azerbaijan, April 11. Azerbaijan Railways CJSC has officially launched a new digital services portal (portal.ady.az), aimed at improving accessibility and user convenience, Trend reports, citing the CJSC.
The innovative platform allows users to submit applications for various services online, track the status of their requests, and receive prompt responses.
The new platform covers five key service areas for both individuals and legal entities:
- Electronic Submission of Public Inquiries—Individuals can now submit complaints, suggestions, and requests electronically, while legal entities can file official applications related to their organizations.
- Applications for Scheduled (Depot and Major) Repairs of Freight Wagons—Users can request repair and maintenance services for freight wagons, whether privately or corporately owned. This service will help extend the lifespan of wagons and improve safety.
- Applications for Freight Wagon Washing (Degassing)—Individuals can request cleaning services for their privately owned wagons, while legal entities can access technical cleaning services for the wagons and trains belonging to their companies.
- Applications for Technical Approval of Engineering Structures and Communications on Public Railways—Individuals can receive technical consultations and support for specific projects. Legal entities and government institutions can access expert consultations on large-scale projects.
- Applications for the Design of Railway Infrastructure Buildings and Structures—Consultation and technical support services are offered for the planning and implementation of private and commercial construction projects, including railway line construction and reconstruction.
To use these services, users need to register on the portal, log into their account, and select the desired service. After choosing the service type, the relevant form will open for completion. Users must consent to the use of their personal data and click "Submit." Requests and statuses can be tracked in the "My Requests" section of their personal account.
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