Baku, Azerbaijan, Jan. 23
Trend:
Bakcell, the First Mobile Operator and Leading Mobile Internet Provider of Azerbaijan, has been awarded with the “Socially Devoted” certificate for the last quarter of the year 2017.
“Socialbakers” being a well-known company engaged in monitoring social network activities of the large companies all over the world by means of a special analytics platform, has reviewed the “Facebook” activities of Azerbaijani companies during the period from 01 October to 31 December 2017. Bakcell is proud to inform that according to results of this monitoring, the company has responded to 100% of customer inquiries on its official “Facebook” page. This is the fourth “Socially Devoted” certificate received by Bakcell during the last year, based on rate of responses to the customer questions on “Facebook” social network. What makes this achievement even more admirable is the fact that the official Bakcell page on Facebook has well-over 400 000 followers.
Social media are one of the most important communication means of Bakcell, in terms of efficient delivery of information about products and services to the wide customer audience, as well as provision of responses to the customers’ questions. The company has official pages, functioning in most of the popular social networks.
The provision of high quality service and customer satisfaction is one of the priority areas in the overall activities of Bakcell. Thus, the company’s customer satisfaction strategy is based on the experience of the world’s leading companies along with the requirements of the local market, where the needs and interests of the all the segments of population are taken into consideration.
Bakcell customers are able to contact the company not only by means the “555” Information Center, functioning 24/7, but also by means of the company’s official Facebook page, where 100% of their inquiries will be responded to.
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About Bakcell
Bakcell, The First Mobile Operator and the Leading Mobile Internet Provider of Azerbaijan, offers a variety of products for modern mobile communications customers. Bakcell provides class leading 3G and 4G mobile internet experience in the country under the Sür@ brand name.
As one of the largest national non-oil investors, Bakcell today continues making large investments in the economy of Azerbaijan through its investments in state-of-the-art telecommunication technology and its people who service our customers.
For more information about Bakcell products and services, please visit www.bakcell.com or call 555. For press releases please see www.bakcell.com/az/news (or www.bakcell.com/en/news for press releases in English).
If you are not a Bakcell subscriber, but wish to find out about Bakcell and its services, please call 012 498 89 89