Azerbaijan's First VP attends opening ceremony of UN Civil Service Forum (PHOTO)

Azerbaijan's First VP attends opening ceremony of UN Civil Service Forum (PHOTO)

Baku, Azerbaijan, June 24

Trend:

Co-organized by the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan and the United Nations, the UN Public Service Forum has today kicked off at the Heydar Aliyev Center in Baku.

First Vice-President of the Republic of Azerbaijan Mehriban Aliyeva attended the opening ceremony of the Forum.

Addressing the opening ceremony, First Vice-President Mehriban Aliyeva said:

-Mr Under-Secretary-General, His Excellency!

Ladies and gentlemen, dear guests, dear friends!

It is an honor for us to host the UN Public Service Forum which for the first time is organized in the region of Eastern Europe, and we thank the United Nations for the decision to organize this event in our capital. We consider this as the recognition of important achievements gained by Azerbaijan in the fields of public services. The topic chosen for this year’s event is of great importance to all of our nations and this is a useful platform for senior decision-makers coming from different parts of the world to share their experiences, challenges, to meet the goals of the UN 2030 agenda of sustainable development. Special role in this process belong to the ability of our public institutions to deliver high quality services to our people, and to engage innovative transformation. In this context, I would like to use this opportunity to share with you today the success story of our experience to reform the old and inefficient system of public services. The main target was to make sure that the new services would be people-oriented and would address previous difficulties that our citizens were facing in the past. The goal was to render our public services to people friendly, comfortable, easy to use and efficient. This is how the idea of creating a one-stop-shop public service provider was born. It got the name of ASAN – meaning easy in Azerbaijani. ASAN service was established by the initiative of the president of Azerbaijan, in 2012, as part of the broader public administration reform, and was immediately welcomed by the people. It started from a small pilot project in Baku. When several main public service providers were gathered at the one roof in order to respond to needs of people in a transparent, accessible, efficient and comfortable way. ASAN became immediately so popular, among people that we decided to build on this success, by increasing the number and types of services and extending ASAN presence to the regions of Azerbaijan. In a relatively short period of time, ASAN service has become a national brand, that introduced a new culture of dealing with the peoples’ needs in the field of public services. Today, there are ten ASAN centers in the regions, and five centers in Baku and our plan is to build five more centers in the regions and two more in Baku, before the end of this year. In terms of volume of work that was done, I would like to give you just one figure. Since 2013, ASAN centers have processed more than 13 million applications across the country. Today this centers render 320 public and private services. 12 different state structures and the group of private companies, are represented within ASAN-center in one building. Very quickly ASAN services have taken the central place in state-citizen relationship. Permanent monitoring of the citizen feedback strongly contributes to the long-term success of the project. Another recipe of success, was active and wide involvement of our youth. Since 2013, more than 19 thousand volunteers have been involved in ASAN, 1100 of whom have got full-fledged jobs in ASAN of various ministries involved in ASAN service centers. We are proud to see how our talented, highly motivated and creative youth is deeply engaged in the country’s modernization. Our positive experience was also noticed by the international community and back in 2015, ASAN-service was awarded by the UN in the category of improving the delivery of public services. We are proud that our experience with ASAN is watched with great interest as a best practice in a much broader region. Early this year, first similar center was opened in Kabul. More than 100 experts from Afghanistan have been trained by ASAN. We are ready to continue sharing our best practices with other countries. As of today, ten Memorandums of Understanding were signed by ASAN with different countries and international organizations. But we do not stop there and continue to improve the quality of public services. In order to render proactive e-services to people ASAN launched my.gov portal. And now our citizens also benefit from online services. Even that is not the limit. In 2016, building on the success story of ASAN another social-oriented service was set up in Azerbaijan under the name of ABAD. ABAD is a public legal entity whose goal is to assist small family businesses and develop small entrepreneurship in the regions of Azerbaijan. The aim is also to involve more actively and creatively the citizens to social economic development of the country. With about 400 current members ABAD has become an important tool to address the issue of unemployment in the regions. Ladies and gentlemen, this was just a brief outline of Azerbaijani experience in reforming public services to benefit of our citizens. I am sure there are many other examples, and experiences that could be shared and studied on a regular basis. This is the reason why Azerbaijan proposed to establish as a particular result of today’s forum the ASAN association of public service delivery entities. I hope that this new association will become an important international tool to promote export dialogue on effective public service delivery. It may assist all those who are willing to use existing best practices in this field. Dear friends, once again, welcome to Azerbaijan, I wish you all interesting and useful discussion. I wish the forum a great success. Finally ,I invite you to find some spare time during your stay in Baku to discover our beautiful city and enjoy traditional Azerbaijani hospitality. Thank you.

Speakers at the event included the UN Under-Secretary-General for Economic and Social Affairs Liu Zhenmin, Chairman of the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan Ulvi Mehdiyev, and Rector of Gunadarma University, Vice-president of Indonesian Private University Association Prof. Eko Sri Margianti.

Liu Zhenmin then presented the UN special award for promoting innovation in the digital public service delivery in Azerbaijan to First Vice-President Mehriban Aliyeva.

The Forum is annually held ahead of the UN Public Service Day since June 23, 2003. The purpose of the Forum is to hold discussions related to the issues on public administration, advanced public service delivery models, innovations and relevant topics in this field, as well as to ensure interstate exchange of advanced practices in this area. The Forum will also feature the award ceremony of the most advanced and innovative models in the field of public services.

The Forum involves more than 500 delegates from over 190 countries, including ministers of public administration and public services from various countries, as well as senior executives of local authorities, academic circles and private sector. The event will feature plenary sessions, different workshops and parallel events. It also plans to award this year's winners of the UN Public Services Award in 5 different categories. Furthermore, the State Agency is planning to sign cooperation agreements with a number of foreign countries.

The most important factors contributing to the organization of the forum in the Republic of Azerbaijan are achievements of the country in the field of public services, the successful activity of “ASAN service” and receiving the UN Public Service Award in 2015.

Turkmenistan increases exports of petroleum products to EAEU
Turkmenistan increases exports of petroleum products to EAEU
Branch of Russia’s Tatneft in Turkmenistan opens tender for production of storage racks
Branch of Russia’s Tatneft in Turkmenistan opens tender for production of storage racks
Turkmenistan’s Turkmenstandartlary announces tender for metrological equipment purchase
Turkmenistan’s Turkmenstandartlary announces tender for metrological equipment purchase
Loading Bars
Latest
Mexican central bank cuts rates to 4.5%, but pace of cuts might slow
'Massive poisonous shock': Scientists fear lasting impact from Mauritius oil spill
Brazil not yet ready to buy Russia vaccine, says health minister
New Southern California wildfire expected to linger for days
Zarif arrives in Beyrut
Turkey reports 1,243 new COVID-19 cases
Demand of Azerbaijani banks at foreign exchange auction grows
Indonesia's capital extends social restrictions for 4th time
Turkey's export of leather goods to US down
Ministry: Export markets of Georgian products annually increasing
Iran reveals value of trade turnover with Thailand
Kazakhstan increases import of French-made goods despite COVID-19
Average monthly wage rises in Azerbaijan
Azerbaijan, Iran discuss project for building power plants on common border
Ukraine reveals volume of seven-month import of Azerbaijani oil, petrochemicals
Russia leading among gasoline, diesel fuel exporters to Georgia
Several charter flights to be operated from Tbilisi International Airport
Interest rates on government securities decline in Georgia
Iran's auto part makers need financial support to continue production
Azerbaijani foreign minister receives Georgian ambassador (PHOTO)
NBG expects growth of larization to continue in Georgia
Azerbaijani consul general in LA meets with US Jewish Committee's members (PHOTO)
National Bank of Georgia sells funds to stabilize lari
Kazakhstan's Air Astana resuming flights to Germany
New type of fertilizer to be produced from greenhouse waste in Azerbaijan
Demand for Azerbaijani Central Bank's notes tops supply three-fold
Georgian Magticom starts testing 5G technology stations
Georgia sees increase in import of gasoline, diesel fuel
Turkish Defense Minister: We're with Azerbaijan till the end in its struggle against Armenia
Azerbaijani ambassador to Serbia detained as suspect
Kazakhstan's Development Bank talks measures to reduce COVID-related negative impact
President Ilham Aliyev receives delegation led by Turkish Minister of National Defense (PHOTO)
Azerbaijani Nakhchivan Autonomous Republic records decline in cargo shipment volume
Spain says U.S. should waive tariffs on EU goods as wine, olives hit
Oil transportation volumes between seaports of Kazakhstan, Azerbaijan revealed
UNDP supports vulnerable groups in Uzbekistan affected by pandemic
Azerbaijan confirms 211 new COVID-19 recoveries
Georgian Lagazi wine cellar plans to put dried fruit on market
Prices for gold, silver growing in Azerbaijan
Turkmenistan increases exports of petroleum products to EAEU
Azerbaijan's Nakhchivan sees growth in agricultural production
Issuers of Kazakhstan's AIX gain means to offer ruble-denominated instruments
Iranian Auto Part Manufacturers Association suggests privatization of auto industry
Austrian PÖTTINGER to establish agriculture machinery production in Kazakhstan
Uzbekistan to implement safe city project in all its regions
Containers cargo handling skyrockets at Kazakhstan's Aktau port
Georgia to subsidize purchase of non-standard apples
Uzbek-Korean JV extends tender to buy high-temperature fiber
Iran's exports from West Azerbaijan Province decrease
Turkish cybersecurity developer to expand presence in Azerbaijani market
BP working to achieve startup of Shah Deniz East South flank in 2021
BP expects to complete full processing of D230 data in Q3 2020
BP updates on progress in Azeri Central East project
Namangan Free Economic Zone of Uzbekistan talks its achievements during 1H2020
Branch of Russia’s Tatneft in Turkmenistan opens tender for production of storage racks
Iran's Bahar Azadi gold coin starts to rise price
Uzbekistan aims to increase number of ropeway resorts
German union says Lufthansa stopped negotiations on crisis management and jobs
UAE giant Majid Al Futtaim to support retail sector modernization in Uzbekistan
Licenses issued to manufacturing enterprises in Iran's Yazd Province
Iran discloses number of electricity, water facilities put into operation
South Caucasus Pipeline sees y-o-y increase in operating expenditure
Deadline for vehicle customs clearance extended until March 2021 in Georgia
Turkmenistan’s Turkmenstandartlary announces tender for metrological equipment purchase
UNCTAD talks its forecast for investment in Turkmenistan
Foreign trade turnover of Azerbaijan's Nakhchivan grows
Uzbekistan, Kazakhstan to build joint center for trade, economic cooperation
New irrigation lines commissioned in Iran’s two provinces
BP discloses number of drilled wells for Shah Deniz 2
Turkey unveils number of cars shipped via its ports from January through July 2020
Iran’s Markazi Province exports greatly exceed imports
Azerbaijani oil prices continue to fluctuate
Azerbaijan's electricity export increases
Shah Deniz increases gas output year-on-year
Turkmen polypropylene sold at state commodity exchange almost every week of July
Oil exports via Baku-Tbilisi-Ceyhan down
Over 2,500 new COVID-19 cases registered in Iran
Lenovo sails past expectations with 31% first-quarter profit jump
Azerbaijani currency rates for August 13
Sangachal terminal increases daily gas exports from Shah Deniz
Azeri-Chirag-Gunashli increases associated gas deliveries to SOCAR
Azeri-Chirag-Gunashli production down in H1 2020 y-o-y
EU wants to negotiate solution with U.S. on aircraft subsidy row
Data on polyethylene sales at Turkmen State Commodity Exchange for July 2020 revealed
BP increases capex on Azeri-Chirag-Gunahsli
President Ilham Aliyev phones Russian President Vladimir Putin
Greenfields Petroleum increases capex in Bahar-Gum Deniz
French Carrefour to be first international grocery retailer in Uzbekistan, Central Asia
Philippines reports 4,002 more coronavirus infections, 23 deaths
Volume of exports via Iran's Yazd Province revealed
Kazakhstan increases import of Azerbaijani-made goods in 1H2020
Purchases, sales of real estate shrink in Kazakhstan country-wide
First phase of oil pipeline launched in Iran
Global jet fuel, kerosene demand to go down by 39%
UNCTAD talks ways to attract more investments in Turkmenistan
Compensation for earlier OPEC+ over-production could keep world supply steady in August
National Bank of Georgia predicts real GDP to contract
Nearly 6% of people in England may have had COVID-19
Russian-Kazakh uranium venture opens tender for generator equipment maintenance
Central Bank of Iran takes steps to protect national currency
All news