The activity of the "Call Center 142" of the Ministry of Labor and Social Protection was highly evaluated. As a result of a study conducted by the Media Analysis Center on several criteria, the Call Center 142, which operates under the Sustainable and Operational Social Provision Agency, got the highest score.
The study was conducted in the form of a survey. The month-long telephone survey was based on the service efficiency of call centers, the level of communication with citizens, the answers to questions and the criteria for an objective, correct approach to problem solving. Taking into account these criteria, the activity of call centers was assessed at 4 levels on a 10-point scale. Call Center 142 ranks first among 91 organizations with this indicator.
In the answers of the respondents, it was noted that the "Call Center 142" provides detailed answers to citizens' questions, gives the right direction to solve problems.
It should be noted that the Call Center 142 operating under the DOST Agency has so far answered more than 2,2 million calls from citizens. 41% of appeals came from Baku and 59% from other regions of the country. According to current statistics, the level of satisfaction of citizens with the "Call Center 142" is 92.6%.
As a result of recent measures taken to improve the operation of the Call Center 142, the waiting time for callers has been reduced to 48 seconds.