BAKU, Azerbaijan, June 16
By Sadraddin Aghjayev - Trend:
The main goal of the Azerbaijani Nar mobile operator is to provide its customers with the best price-quality ratio of the services provided, Nar General Director Gunnar Pahnke said in an interview with Trend.
"Our aim is to become the most customer-centric mobile operator in Azerbaijan. The concept of customer centricity is guiding us with respect to all our priorities, especially when defining our offers and when designing the processes of interaction with our customers - Providing the best customer experience is our passion - and our commitment to our customers!" said Pahnke.
"We currently follow 4 pillars with regards to customer-centricity," he said.
"We started and continue to modernize all our sales and service centers offering a completely new shopping and service experience for our customers. In line with increasing Smartphone penetration, we offer to our customers more effective ways of being in touch with us than visiting our service centers or calling the call center: the ‘Nar+’ self-care application allows the customer a very convenient and easy to use way to control and manage his account according to his personal needs," the general director said.
"We removed any possibility of involuntary subscription by applying strict control over third party value-added service – thus avoiding any unexpected cost for our customers – we will stick to this approach as well in future. Our customers can continue to trust us!" he added.
"Our tariffs will always reflect real customer needs, offer more and more flexibility, and are transparent and easy to use – without any hidden cost," said Pahnke.
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