In her Sarajevo grocery store, Dzenita had only contempt for Radovan Karadzic after his first appearance before the UN war crimes tribunal, reported dpa.
There was the man accused of leading a Serb war against Bosnia's Slavic Muslims and Croats - including the 43-month siege of Sarajevo - sitting in court "like a real gentleman in a nice suit," she said.
"He committed such incredible crimes. Then, when he was hiding, he was actually living a normal life for so many years," she said.
Thirteen years after US-led diplomacy ended a war that left an estimated 100,000 dead and sent Karadzic into hiding, his testimony was too much for Dzenita's colleague. She stood in a corner, crying.
"How could I watch it. I do not wish to see him. He killed my husband and my brother," said the woman, who declined to give her name, as Karadzic's hearing Thursday in The Hague was ending.
Many cafes in Sarajevo, now an overwhelmingly Muslim city, set up televisions so guests could watch the former Bosnian Serb leader on a live feed.
Zlatan, a 23-year-old Sarajevo student, said Karadzic appeared scared during the one-hour hearing.
"I was scared for so many years because of him. I would like him to suffer like I did," he said.
A boy during the war, Zlatan said he and his family spent the 1992-95 war in Sarajevo, surviving Serb shelling and sniper fire and a lack of food, water and fuel.
If Karadzic's arrest and extradition by Serbian authorities this month set off emotions in the Bosnian capital, euphoria was not among them - in part because it took so long to bring him to justice.
People grew tired of waiting for "good news," said Ana, a Sarajevo pensioner.
"I would be much more excited if this had happened in 1996 or 1997, soon after the war," she said. "Now everything looks like a ... TV show where you can watch or simply change the channel."
Yet, reactions of those who lost their closest relatives during the war were more emotional.
A group of women gathered to watch Karadzic speak. All were from Srebrenica, where Serb forces killed up to 8,000 Bosnian Muslim men after capturing the enclave in July 1995.
The tribunal has charged Karadzic and his fugitive military chief Ratko Mladic with genocide over the massacre, Europe's deadliest since World War II.
"What does it mean to us if they punish him?" said Kada Hotic of the Srebrenica Mothers Association. "That would be just bits of justice, dust that Europe and the world throw in our eyes."
Karadzic's trial will be a "charade that will last for years," her friend Munira Subasic said.
Bosnian Serbs remained calm during Karadzic's appearance, just as in the days after their former leader was arrested.
Most people in the former Bosnian Serb stronghold of Pale, 20 kilometres south-east of Sarajevo, didn't want to talk. But some who did expressed allegiance to Karadzic and said he should be freed.
"He is still my president, and I hope he will manage to defend himself and return to us again as president," a fruit seller at the local market said.
In contrast, a younger man said he did not care much about Karadzic.
"What is going on with him will not help me find a job," he said. "If he is guilty he should be there. If not, they should release him." dpa zl mga tc