Baku, Azerbaijan, Jan. 5
By Anvar Mammadov – Trend:
Automation of activity of Azerbaijan’s Baku Collection Agency (BOA) allowed to significantly increase the number of clients served, Samir Mustafayev, director of the agency, told Trend Jan. 5.
He noted that the workflow automation system based on which the company has been operating for two months, made it possible not only to automate most processes, but also cut costs.
“The system is fully automated and separates the clients with overdue debts from those paying debts in a timely manner,” said Mustafayev. “In addition, the so-called mechanism of censorship is integrated into the system. The mechanism reacts in case if the tone of collector’s voice increases during phone conversation with a client. When the tone is raised to a very high level, the system automatically finishes the conversation.”
He noted that presently, the agency has a call processing center that allows working with a larger number of debtors.
“More than 70 people work in the center,” Mustafayev said. “If earlier our employees themselves called the debtors, now this process is automated. As a result, the volume of returned debts increased.”
He added that the system is constantly updated and improved.