BAKU, Azerbaijan, October 8. Azerbaijan’s AccessBank will launch alternative customer service channels in the coming year, Board Chairman of AccessBank David Tsiklauri told Trend.
According to Tsiklauri, the bank's specialists are working on simplifying and automating the process of issuing microloans for private entrepreneurs and loans for individuals.
"We have done a great job in this direction and it will continue in the future, because electronic services require constant updating and modernization of processes," he explained.
The board chairman stressed that AccessBank, along with the automation of projects for business clients, is working on the digitalization of banking services and products for individuals.
"We have mobile and web banking for the private sector. We periodically work on upgrading functionality and capabilities. Besides, our specialists have developed a strategy for the development of digitalization of banking services for individuals, including, the provision of alternative service and support channels,” Tsiklauri said.
“In the coming year, we expect that all those service channels that we consider necessary (chat-bots, ‘loan in five minutes’ and others) for individuals will be fully provided by us," he added.